1. Who we are
Palmer-Hunter Ltd is a company registered in England and Wales.
- Company name: Palmer-Hunter Ltd
- Company number: 16983601
- ICO registration reference: ZC177043
- Registered office: Team Entrepreneurship Hub, Room 2X102, Bristol Business School, Frenchay Campus, Bristol, BS16 1QY, United Kingdom
Palmer-Hunter is the data controller for personal information where we determine why and how that information is processed. In some customer, education, research or organisational arrangements, Palmer-Hunter may process personal information on behalf of another organisation acting as controller.
2. Scope of this policy
This Privacy Policy explains how Palmer-Hunter Ltd handles personal information in connection with its corporate website, enquiries, customer and prospective-customer relationships, support, procurement, digital services, environmental sensing systems and related business activities.
Where a separate service or contractual arrangement contains additional data-protection information, that information should be read together with this policy.
3. Information we may collect
The information we process depends on how you interact with Palmer-Hunter. It may include:
- identity and contact information, such as your name, email address, organisation and role;
- account and access information where you use Palmer-Hunter digital services;
- authentication and security information associated with protected services;
- commercial and procurement information, such as quotations, deployment configurations, subscriptions, invoices, purchase orders, payment status and transaction references;
- support, enquiry and correspondence information;
- research, project or questionnaire information where relevant to an authorised activity;
- operational information associated with devices, deployments, sites, classrooms, users or organisations where that information is linked or reasonably capable of being linked to an identifiable individual; and
- technical request and security information generated when systems are accessed, where this is necessary to operate, secure or diagnose those systems.
4. Environmental and sensor data
Palmer-Hunter systems may collect environmental and operational data, including measurements produced by sensing devices and information associated with monitoring deployments.
Environmental measurements are not necessarily personal data. UK data protection law applies where information identifies, or can reasonably be linked to, an identifiable individual. Where deployment information is associated with a user, customer, researcher, learner, site contact or other identifiable person, Palmer-Hunter handles the relevant personal information in accordance with this policy.
5. How we use personal information
Palmer-Hunter may use personal information to:
- respond to enquiries and communicate with prospective customers, partners and other contacts;
- create and administer user or organisation accounts where applicable;
- authenticate users and protect systems and services;
- provide and operate Palmer-Hunter products, digital services and support;
- configure, support and manage sensing devices, deployments and Environmental Intelligence services;
- manage quotations, procurement, subscriptions, billing, payment status and customer relationships;
- administer authorised education, research or project activities;
- maintain security and investigate incidents, misuse, fraud or unauthorised access;
- maintain appropriate operational, legal, compliance and audit records;
- meet legal and regulatory obligations; and
- improve and develop Palmer-Hunter products and services where this can be done lawfully and appropriately.
6. Lawful bases for processing
Contract
Palmer-Hunter may process information where this is necessary to take steps at your request before entering into a contract or to provide services, administer an account, fulfil an order or perform a contract.
Legitimate interests
Palmer-Hunter may process information where necessary for legitimate business purposes, including operating and securing systems, responding to business enquiries, supporting customers, maintaining records, improving services and protecting Palmer-Hunter, customers and users, provided those interests are not overridden by your rights and interests.
Legal obligations
Palmer-Hunter may process information where necessary to comply with legal, regulatory, accounting, taxation or other applicable obligations.
Consent
Where processing relies on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
7. Education and research use
Palmer-Hunter technologies may be used by universities, schools, research organisations and other institutions. In some situations, the institution determines the purpose and means of processing and acts as controller, with Palmer-Hunter acting as processor or service provider for relevant information.
Customer and research organisations are responsible for ensuring that they have an appropriate lawful basis, authority, consent or other permission where required for information they collect or submit through Palmer-Hunter services.
8. Payments and commercial information
Palmer-Hunter may process commercial information such as quotation numbers, invoice information, purchase-order details, payment provider, payment status and transaction references to manage customer procurement and billing.
Where payment is processed through an external payment provider, that provider may process payment information in accordance with its own privacy and security obligations. Palmer-Hunter may receive and retain information about the status and reference of a payment where required to administer the customer relationship, entitlement or transaction.
9. Sharing personal information
Palmer-Hunter does not sell personal information. We may share information where necessary with:
- technology, hosting, communications and infrastructure providers that support our services;
- payment, banking, accounting or commercial service providers involved in administering transactions;
- customer organisations where information relates to their authorised users, projects or deployments;
- professional advisers, auditors or insurers where reasonably necessary; and
- regulators, law-enforcement bodies, courts or other authorities where disclosure is required or permitted by law.
Service providers processing personal information on Palmer-Hunter's behalf are expected to protect that information and use it only for the authorised purpose.
10. International transfers
Where personal information is transferred outside the United Kingdom, Palmer-Hunter will take the steps required by applicable data-protection law to protect that information, which may include relying on applicable adequacy regulations or appropriate contractual safeguards.
11. Data retention
Palmer-Hunter retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate security and operational records, fulfilling contractual obligations, resolving disputes and meeting legal, regulatory, accounting or compliance requirements.
Different categories of information may therefore be retained for different periods. Information may be securely deleted, anonymised or aggregated when it is no longer required in identifiable form.
12. Security
Palmer-Hunter uses technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
No system can guarantee absolute security. Users of Palmer-Hunter digital services are responsible for protecting their own credentials and for reporting suspected account or device compromise promptly.
13. Your data-protection rights
Subject to applicable law and relevant exemptions, you may have rights including:
- the right to access your personal information;
- the right to have inaccurate information corrected;
- the right to request deletion of information in applicable circumstances;
- the right to restrict certain processing;
- the right to object to certain processing;
- the right to receive or transfer certain information in a portable format where applicable; and
- the right to withdraw consent where processing is based on consent.
Some rights depend on the circumstances and legal basis for processing. Where Palmer-Hunter processes information solely on behalf of another organisation, we may refer your request to that organisation as the relevant controller.
14. Contacting us about privacy
To ask a privacy question or exercise a data-protection right, use the Palmer-Hunter contact service.
Please provide enough information for Palmer-Hunter to understand your request. We may need to verify your identity before acting on certain requests.
15. Complaints
If you have concerns about the way Palmer-Hunter handles your personal information, please contact us so that we can investigate.
You also have the right to complain to the UK Information Commissioner's Office. Palmer-Hunter Ltd is registered with the Information Commissioner's Office under registration reference ZC177043.
16. Changes to this policy
Palmer-Hunter may update this Privacy Policy as its services, technology, business operations or legal requirements change. The current version will be published on this website with its latest revision date.